Frequently Asked Questions

Below, you will find a selection of our most frequently asked questions. If you do not find an answer to the question you are looking for here in the Mitchell FAQs, please contact our customer support by clicking the link here.

Do you offer support over the phone?

Yes, we offer phone support Monday – Friday 8:00 a.m. – 5:00 p.m. MST. For messages left after hours, you will receive a follow up call the next business day.

We can be reached at (877) 712-7818.

How can I be endorsed by Mitchell?

Thank you for your support of Mitchell! We appreciate your enthusiasm, but we are not currently looking to add any individuals or groups to our artist roster. Feel free to check back with us at a later date to see if this has changed. Thanks again for your support and we hope you enjoy your Mitchell products in the future.

How can I be set up as a dealer/distributor for Mitchell?

Thank you for your support of Mitchell. Currently we are exclusively distributed by Guitar Center Inc. and we are not looking to add any further dealers or distributors at this time. Please feel free to send us your information and we will reach out to you if this changes. Thanks again for your interest in Mitchell.

If live in the U.S., where is the nearest dealer?

Guitar Center (guitarcenter.com) and Musician’s Friend (musiciansfriend.com) are the exclusive US retailers of Mitchell products.

Can I order replacement parts?

We do not offer direct replacement parts, however, many user-replaceable parts (bridge pins, strap buttons, etc.) are universally available at your local dealer.

Where can I find out which strings were used on specific guitars?

Most Mitchell guitars are strung with D’addario™ EJ16 light Phosphor Bronze Wound strings. However, the short-scale of the MDJ10 utilizes GHS Phosphor Bronze Extra Light (11-50gg).

Are there upgrade options, such as bone saddles?

This instrument and most in this price range do not offer custom upgrades from the factory, but most local guitar stores with technicians on staff can help accommodate your needs.

Can I order a guitar in a color that I don't see on the website?

Because of the increasing demand for Mitchell guitars overall, Mitchell does not build custom guitars at this time. The only guitars and finishes available are those in the current catalog or on the website.

From time to time, we will offer limited production models such as anniversary guitars offered by different Mitchell retailers that feature non-standard combinations of hardware, finishes, etc. At Mitchell, we are always expanding our lineup based on input from our customers, so if you have an idea that you think we should incorporate into our lineup, let us know!

Does Mitchell offer custom instruments?

At this time, we do not offer custom-made instruments, however, we are always expanding our lineup based on input from our customers. If you have an idea that you think we should incorporate into our lineup, feel free to let us know.

What is Prop 65?

The State of California has adopted what is referred to as “Proposition 65,” which is the “California Safe Drinking Water and Toxic Enforcement Act of 1986.” Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Because our products are sold in California, Proposition 65 applies to us.

Proposition 65 requires warning labels on any product that may contain any of 770-plus elements that the California Environmental Protection Agency considers a carcinogen or a reproductive toxicant. These elements include lead (sometimes contained in the solder used to attach electronic parts to the printed circuit boards), brass, PVC and a multitude of other everyday elements. The list of elements changes often, making it difficult to keep track of the changing list of elements.

There are penalties for not complying with Proposition 65. Failure to label products may result in civil penalties. If a company’s product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation.

Various trade organizations have issued notices to manufacturers warning of Proposition 65 and its implications. Included in the warnings were suggested methods of protection from Proposition 65 litigation and violations. Protection requires warning consumers about the possibility of dangers from products. A warning label such as the one we use is considered to comply with warning consumers.

We are providing warnings in an excess of caution and they should not be taken as an admission that a warning is required. The label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed.

For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65 visit:

http://www.oehha.org/prop65.html